Refund policy

At CardsAmoreStore, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, items must be:

Returned in their original condition, with original packaging where possible. Customers may handle items as reasonably necessary to inspect them.
Accompanied by proof of purchase or your order number

To request a return, please contact us at hello@cardsamorestore.com with your order details and reason for return.

If your return is approved, we will provide instructions on how and where to return your item. Items returned without prior authorisation may not be accepted.

Return Postage

For unwanted items returned under our standard returns policy, customers are responsible for the cost of return postage.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

The item is damaged
The item is faulty
You have received the wrong item

Where an item is faulty, damaged or not as described, we will work with you to arrange a suitable resolution, which may include a replacement, refund, or reimbursement of reasonable return postage costs in accordance with your consumer rights.

Non-Returnable Items

The following items cannot be returned unless faulty, damaged or not as described:

Personalised or custom-made products
Gift cards
Products specifically marked as non-returnable

If you are unsure whether your item can be returned, please contact us before sending it back.

Cancellations

Orders may be cancelled within 15 minutes of being placed. After this time, orders may have already been processed for fulfilment and we may be unable to stop dispatch.

If your order has already been dispatched, you may still be able to return it in accordance with this policy after delivery.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 14 days. Your bank or card provider may take additional time to process the refund.

If more than 15 days have passed since your refund was approved and you have not received it, please contact us at hello@cardsamorestore.com.